● Assisted agents with various workflows, improving efficiency and maintaining high standards of quality across
teams.
● Constructed and managed training materials for domestic and international teams, ensuring consistency and clarity
in processes.
● Provided quality assurance for agents, leading to improved workflow efficiency and higher quality outputs.
● Generated and recorded monthly reports for QA, contributing to data-driven decision making and continuous
improvement.
● Led quality assurance efforts, improving workflow efficiency and maintaining high standards of quality across
international teams, resulting in a 30% decrease in error rates.
● Collaborated closely with cross-functional teams to integrate various aspects of training and support, ensuring
consistency and clarity, and fostering a collaborative work environment.

● Developed a WebGL game using Unity for game development.
● Applied the observer pattern and object pooling to optimize game performance.
● Implemented the backend with Flask and the frontend with React to enable seamless game interactions.
● Designed and executed a REST API with CRUD operations to manage game data efficiently.
● Managed version control using GitHub for development.

● Developed a multiplayer game using Unity’s netcode.
● Implemented Unity’s Relay and Lobby to play against friends or anyone in the world.
● Monetized the game with Unity ads and integrated Google leaderboards.
● Produced art/animation via Photoshop and designed sound/music to improve user engagement.
● Managed version control using GitHub for development.