

- Location
- Orlando, Florida, United States
- Bio
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Hi,
I’m Hassan—a driven and adaptable professional with an Associate degree in Computer Science from Valencia College and over three years of experience in customer service and sales. I was honored to be named Employee of the Year in 2023, which reflects my strong work ethic, leadership, and commitment to excellence.I also hold a CompTIA A+ certification and am actively building my skills in IT and data analytics as I pursue a career in the tech industry. Currently, I’m serving as Project Lead in this internship role, where I’m combining my technical background with leadership experience to help deliver results and guide team collaboration.
I’m passionate about continuous learning, solving problems, and working with others to create a meaningful impact.
- Institutions
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San Diego, California, United States
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- Categories
- Data analysis Project management Security (cybersecurity and IT security) Information technology Artificial intelligence
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Work experience
Customer Service & Sales Associate
Hertz (MCO airport)
Orlando, Florida, United States
June 2021 - July 2024
Delivered exceptional customer service to a high-volume client base, consistently exceeding satisfaction and sales goals.
Recognized as Employee of the Year (2023) for outstanding performance, leadership, and dedication to team success.
Trained and mentored 5+ new hires, fostering a supportive team environment and improving onboarding efficiency by 20%.
Resolved customer issues with a 90% satisfaction rate, leveraging strong communication and problem-solving skills.
Collaborated with cross-functional teams to streamline daily operations and improve customer engagement strategies.